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You can use this site to report any problems you may have with our service.  Just click on Submit a request and fill in the appropriate fields.  One of our customer service reps will get back to you as soon as possible. 

11 Comments

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    RACHEL HASSAN BEY

    Mr. Corey,

    I have been a loyal customer for more than 14 years. Today I called dispatch at least six (6) times between 2:00-4:06pm.  I was waiting at the Krogers at Ashton Place.  It's been raining all day and I was told at least once that I was the next in the cue. Still, even after that my wait was 30 min.  Mr. Stanley was off duty; but, fortunately, he responded and picked me up around 4:20.  He had a passenger already and she was amenable.  

    Two hours is a long time to wait for service, in light of my proximity to the company. This was no where near the quality of service I have received to date.  Also, the Dispatcher seemed very indifferent to my plight. She might have informed me that the wait would be "extremely" long, when I called the second or third time.  I had food that needed refrigeration!!!

    I am thankful that Mr. Stanley came and that his passenger concurred.

    Rachel H Bey

     

     

     

     

     

     

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    Stacey Hill

    Ive never had a problem catching a cab now all of a sudden they cant get me n my 4 young kids n want me to catch 2 cabs ?? I was told the van isnt for large groups (even though my kids are to young to ride alone) and also that they dont have. A manager to talk too????

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    Erin lucas

    Ok about a year and a half ago C&H was awesome I recommend it to everyone, but now its horrible...all the way around horror. Reckless driving, crap attitudes all the way around. Dont use this company unless u want to get mad.

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    Erin lucas

    Ok about a year and a half ago C&H was awesome I recommend it to everyone, but now its horrible...all the way around horror. Reckless driving, crap attitudes all the way around. Dont use this company unless u want to get mad.

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    Erin lucas

    Ok let me just make sure you people know... this is bad. One time I had a driver that kept taking wrong turns on purpose, but dont worry he is off the road I was him the other day and he told me he wrecked his cab.

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    Erin lucas

    Ok let me just make sure you people know... this is bad. One time I had a driver that kept taking wrong turns on purpose, but dont worry he is off the road I was him the other day and he told me he wrecked his cab.

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    Erin lucas

    Bad bad bad business

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    Erin lucas

    3 nights in a row I waited 2+ hours one of those night they didnt even call me.

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    Delmar Ross

    Today was the WORST experience I have ever had in 40yrs of using taxis. I was picked up this morning {8am) in Fayette County by a wheelchair accessible vehicle. Was taken to my Dr.'s appointment timely. All was great. At 11:30 am I checked out of the office and called for my cab. Dispatcher confirmed my pick up address and advised he was 2 miles away. So I suggested a possible 15 min wait. The Dispatcher seemed to take this as an affront, and replied No more than 5 mins.  I said ok and hung up. 20 mins  later No cab. Not only was I hung up on several times (I called every 10 mins to advise I am still at Dr.'s office), Also I had several different people (nurses in the office who could not BELIEVE I was still there, they offered me food and drink).call to check status. 

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    Delmar Ross

    4 hrs later I made it home

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    Delmar Ross

    DONE !!

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