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How do I report a service problem?

You can use this site to report any problems you may have with our service.  Just click on Submit a request and fill in the appropriate fields.  One of our customer service reps will get back to you as soon as possible. 

9 Comments

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    Erin lucas

    Ok about a year and a half ago C&H was awesome I recommend it to everyone, but now its horrible...all the way around horror. Reckless driving, crap attitudes all the way around. Dont use this company unless u want to get mad.

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    Erin lucas

    Ok let me just make sure you people know... this is bad. One time I had a driver that kept taking wrong turns on purpose, but dont worry he is off the road I was him the other day and he told me he wrecked his cab.

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    Erin lucas

    3 nights in a row I waited 2+ hours one of those night they didnt even call me.

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    Delmar Ross

    Today was the WORST experience I have ever had in 40yrs of using taxis. I was picked up this morning {8am) in Fayette County by a wheelchair accessible vehicle. Was taken to my Dr.'s appointment timely. All was great. At 11:30 am I checked out of the office and called for my cab. Dispatcher confirmed my pick up address and advised he was 2 miles away. So I suggested a possible 15 min wait. The Dispatcher seemed to take this as an affront, and replied No more than 5 mins.  I said ok and hung up. 20 mins  later No cab. Not only was I hung up on several times (I called every 10 mins to advise I am still at Dr.'s office), Also I had several different people (nurses in the office who could not BELIEVE I was still there, they offered me food and drink).call to check status. 

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    Delmar Ross

    DONE !!

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    Danielle Shabdue

    My sister called and they said they had already sent a cab never showed called 2 more times and never got a ride these people are rude and very unprofessional

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    larry bunce

    Larry Bunce -

    I do not have a service problem...I need a receipt for ride on 10/29/19 from the Red Roof Motel in Kanawha City - 3501 Maccorkle SE Charleston, WV to the U-Haul at 1902 7th Ave. Charleston, WV. at about 8:00 AM. Your driver was SO prompt ( 5 minutes ) and was very courteous.  Our car was in a crash in Nitro on Monday and we needed the ride to pickup a rental truck.  The fare was $23.00 +..  We gave the driver $30.00.  I need a receipt for insurance.  You can either email or mail a receipt to RRRELLMB@CHARTER.NET  or mail to LARRY BUNCE - 201 N. KERCH ST.  BROOKLYN, WI  53521/  (608) 455-4233.

    Thank you,

    Respectfully, 

    Larry Bunce

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    Shay

    This is ridiculous that the app has a set reservation and I always reserve my taxi hours before I have to be at work as well as leaving a note for the driver....and there are never any pick ups for when it is reserved. The app always says there are no drivers. Whats the point of having it? I have missed 4 days of work because of this. I think there should be some reports made about that and some corrections. If you do not have enough drivers, than at least get to your reservations first because most people need transportation to work after hours and this is the only service available for Charleston smh. They are never on time and than when you do not need it they want to show up. I cannot afford to keep missing days waiting on a taxi. I am still waiting smh. There are no lyft drivers as well but this is a reserved trip that was made hours ago and still nothing

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    Brandy kozak

    For 3 times in a row.. I've waited over 2 or 3 hours for a cab that has never bothered to pick me up or call. This place is a nightmarish headache. Do not recommend them at all. Will be using uber from now on.

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