You can use this site to report any problems you may have with our service. Just click on Submit a request and fill in the appropriate fields. One of our customer service reps will get back to you as soon as possible.
How do I report a service problem?
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Erin lucas Ok about a year and a half ago C&H was awesome I recommend it to everyone, but now its horrible...all the way around horror. Reckless driving, crap attitudes all the way around. Dont use this company unless u want to get mad.
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Erin lucas Ok let me just make sure you people know... this is bad. One time I had a driver that kept taking wrong turns on purpose, but dont worry he is off the road I was him the other day and he told me he wrecked his cab.
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Erin lucas 3 nights in a row I waited 2+ hours one of those night they didnt even call me.
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Delmar Ross Today was the WORST experience I have ever had in 40yrs of using taxis. I was picked up this morning {8am) in Fayette County by a wheelchair accessible vehicle. Was taken to my Dr.'s appointment timely. All was great. At 11:30 am I checked out of the office and called for my cab. Dispatcher confirmed my pick up address and advised he was 2 miles away. So I suggested a possible 15 min wait. The Dispatcher seemed to take this as an affront, and replied No more than 5 mins. I said ok and hung up. 20 mins later No cab. Not only was I hung up on several times (I called every 10 mins to advise I am still at Dr.'s office), Also I had several different people (nurses in the office who could not BELIEVE I was still there, they offered me food and drink).call to check status.
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Delmar Ross DONE !!
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Danielle Shabdue My sister called and they said they had already sent a cab never showed called 2 more times and never got a ride these people are rude and very unprofessional
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larry bunce Larry Bunce -
I do not have a service problem...I need a receipt for ride on 10/29/19 from the Red Roof Motel in Kanawha City - 3501 Maccorkle SE Charleston, WV to the U-Haul at 1902 7th Ave. Charleston, WV. at about 8:00 AM. Your driver was SO prompt ( 5 minutes ) and was very courteous. Our car was in a crash in Nitro on Monday and we needed the ride to pickup a rental truck. The fare was $23.00 +.. We gave the driver $30.00. I need a receipt for insurance. You can either email or mail a receipt to RRRELLMB@CHARTER.NET or mail to LARRY BUNCE - 201 N. KERCH ST. BROOKLYN, WI 53521/ (608) 455-4233.
Thank you,
Respectfully,
Larry Bunce
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Shay This is ridiculous that the app has a set reservation and I always reserve my taxi hours before I have to be at work as well as leaving a note for the driver....and there are never any pick ups for when it is reserved. The app always says there are no drivers. Whats the point of having it? I have missed 4 days of work because of this. I think there should be some reports made about that and some corrections. If you do not have enough drivers, than at least get to your reservations first because most people need transportation to work after hours and this is the only service available for Charleston smh. They are never on time and than when you do not need it they want to show up. I cannot afford to keep missing days waiting on a taxi. I am still waiting smh. There are no lyft drivers as well but this is a reserved trip that was made hours ago and still nothing
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Brandy kozak For 3 times in a row.. I've waited over 2 or 3 hours for a cab that has never bothered to pick me up or call. This place is a nightmarish headache. Do not recommend them at all. Will be using uber from now on.
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Rachell hall I have pending payments for rides never recieved .
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John McLaury I called C&H at 5:43pm on Nov 30th to schedule a pickup at 12:15am on Dec 1st at Yeager Airport. I was told they might not be there exactly at 12:15 and I said that would be ok. My flight was a bit late arriving at the airport but I was out front by 12:25am. There was no taxi waiting. I called the company to make sure the taxi hadn't come and gone. I was told that they had been trying to find a driver to pick me up since 8pm. They informed me it was unlikely that anyone would be coming to pick me up. So, it's 12:25am C&H isn't coming to pick me up and uber doesn't have any drivers available. So, C&H has stranded me at the airport and I'm looking at either spending the night at the airport or calling a local hotel and paying to spend the night in a hotel just to get picked up. Don't EVER trust these people to honor an agreement to pick you up. They will leave you stranded!!!
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Jessica E I have NEVER experienced anything like this in my entire life!!!!
If your company doesn’t have any drivers, then you need to shut down!!!!!
Over 5 HOURS OF WAITING???!!!!
There is no excuse good enough for this crap!!!
5 HOURS!!! Calling every 30 min or so and NO RIDE!!!!!! Shameful
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