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How do I report a service problem?

You can use this site to report any problems you may have with our service.  Just click on Submit a request and fill in the appropriate fields.  One of our customer service reps will get back to you as soon as possible. 

7 Comments

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    Erin lucas

    Ok about a year and a half ago C&H was awesome I recommend it to everyone, but now its horrible...all the way around horror. Reckless driving, crap attitudes all the way around. Dont use this company unless u want to get mad.

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    Erin lucas

    Ok let me just make sure you people know... this is bad. One time I had a driver that kept taking wrong turns on purpose, but dont worry he is off the road I was him the other day and he told me he wrecked his cab.

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    Erin lucas

    3 nights in a row I waited 2+ hours one of those night they didnt even call me.

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    Delmar Ross

    Today was the WORST experience I have ever had in 40yrs of using taxis. I was picked up this morning {8am) in Fayette County by a wheelchair accessible vehicle. Was taken to my Dr.'s appointment timely. All was great. At 11:30 am I checked out of the office and called for my cab. Dispatcher confirmed my pick up address and advised he was 2 miles away. So I suggested a possible 15 min wait. The Dispatcher seemed to take this as an affront, and replied No more than 5 mins.  I said ok and hung up. 20 mins  later No cab. Not only was I hung up on several times (I called every 10 mins to advise I am still at Dr.'s office), Also I had several different people (nurses in the office who could not BELIEVE I was still there, they offered me food and drink).call to check status. 

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    Delmar Ross

    DONE !!

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    Danielle Shabdue

    My sister called and they said they had already sent a cab never showed called 2 more times and never got a ride these people are rude and very unprofessional

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    larry bunce

    Larry Bunce -

    I do not have a service problem...I need a receipt for ride on 10/29/19 from the Red Roof Motel in Kanawha City - 3501 Maccorkle SE Charleston, WV to the U-Haul at 1902 7th Ave. Charleston, WV. at about 8:00 AM. Your driver was SO prompt ( 5 minutes ) and was very courteous.  Our car was in a crash in Nitro on Monday and we needed the ride to pickup a rental truck.  The fare was $23.00 +..  We gave the driver $30.00.  I need a receipt for insurance.  You can either email or mail a receipt to RRRELLMB@CHARTER.NET  or mail to LARRY BUNCE - 201 N. KERCH ST.  BROOKLYN, WI  53521/  (608) 455-4233.

    Thank you,

    Respectfully, 

    Larry Bunce

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